Placing an Order
1. First Things First
Marvellous – you’ve now selected a design from The Collection and would like to place an order. All you need to do now let us know. To order any stationery form The Collection just click on the order now button on any of The Collection pages, complete the order form and hey presto!
Once we’ve received your completed order form, we will then email a detailed order summary confirming your design, quantities, colour scheme, typeface, wording, and estimated delivery date etc. There will also be an invoice enclosed relating to the order – at this point we will need to take a 50% deposit before any design work can begin (full details on payment methods will be on the invoice).
To talk through your bespoke wedding stationery package, just get in touch via the email or telephone so we can start bringing your stationery to life.
2. The Design and Approval Process
Once we have received your payment we will then email the design proof(s) across to you within 1-3 working days. Our original quotation incorporates two sets of author amendments, so we can ensure that your design is just right. Any additional alterations will be charged at £15 each.
We must emphasise at this point that it is very important to carefully review and provide final approval of the proof(s) we email to you. Once we have received full approval, the printing process will begin – so we would like to let you know that any re-prints following incorrect designs will be charged again at the full invoice amount. We always advise you ask a third party to review the proof(s) for verification and peace of mind.
3. Production and Shipping
Once you are 100% happy with the design and have approved the design proof(s), we will then require the remaining 50% of the invoice total. Once this has been received we will begin to produce your order. Our standard turnaround is 7-10 working days from when we receive your approval and final payment. If you need your order sooner, please let us know when you complete your order form – we can then, if possible upgrade your order to our express service and advise you of any additional charges.
Once complete, your order will be carefully packed and shipped via Royal Mail 1st Class Recorded or Next Day Courier. We will email to let you know when the items are ready to be dispatched. When we have shipped your order, we will provide you with a tracking number via the email you provided us. Every order will require a signature upon delivery, so please ensure that someone is available at the shipping address to receive your beautiful letterpressed delivery.